Many people who begin using their first hosting account, or change companies, often have inquiries about how specific things are accomplished or have hassles setting up various things, including e-mails, website settings, and so on. That is the reason why, a lot of hosting companies have compiled documentation with common questions and problems in order to help their clients obtain information quickly and seamlessly. Consequently, the technical support team members can dedicate more time to actual issues that given customers may be encountering, because the solution for the smaller things will be available on the World Wide Web and customers will be able to easily cope with them without having to contact the customer support staff. Having in-depth documentation is critical, particularly for new customers with no previous experience whatsoever, because the web hosting service entails an enormous amount of features and many people can become perplexed about what to do. A good knowledge base can both help you accomplish the operations that you want and become aware of how the web hosting service functions in general.