The accessibility to the customer and technical support that a web hosting company provides will tell you a lot about the services which they provide too. If you can use just email messages or tickets, you have most probably found some reseller and not the website hosting provider. When this is the case, you'll probably have to wait for several days to have an issue resolved as your reseller may not be checking their communication regularly or they may have to consult with the real hosting company for additional assistance. When the provider can provide various options for communication with quick response time which are available at any moment, they're most likely the top provider, not just a reseller. Which means that you will benefit from well-timed assistance and top quality support since they'll have direct access to the servers where your account is. No matter what the problem - sales or technical, it's always much better to have the option to communicate with your web hosting company directly through your preferred method of communication.
24/7 Customer Support in Web Hosting
The customer and tech support services for all of our web hosting packages are twenty-four-seven, therefore you can forget about waiting for several days so as to get assistance. In case you are not our client yet, you can call us, chat with an agent or send an e-mail. If you currently have an account, you're able to open a support ticket in addition to the other three options for communication. You're able to select the most suitable way to contact us depending on what your location is or what kind of equipment you're using. We will help you for more or less any hosting-related question that you have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even then the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Dedicated Servers
When you get a dedicated server from us, you will be able to contact us at any time using several channels and the max time that you'll have to wait for a reply is up to one hour, so you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything related to the applications that are pre-installed on your server. To get in touch with us about a technical issue, you can open a trouble ticket from the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of general questions or you'd like to find out about our website hosting solutions before you order, you may also use our live chat or you could call one of the local numbers that we have in different countries worldwide. In case you're looking for help with third-party software that you cannot set up or operate efficiently, you can add the Managed Services upgrade to your current package and our sysadmins will assist you.