There are different ways to touch base with the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you opt for is a support ticket system. It is the easiest medium of communication for a number of reasons. In case no client care staff member is available at the moment and they’re all busy, a phone call may not be responded to, but a ticket will invariably hit home. Besides, you can copy & paste large bits of information without worrying about printing mistakes, and if a given issue requires more time to be solved or a number of responses must be exchanged, all the information will be in the same location, so each party can always see the steps taken by the other one. The downside of using tickets to get in touch with your hosting company is that they are typically separate from the hosting platform, which implies that if you have to provide info or to adhere to instructions, you will need to use at least 2 different admin interfaces and this number might increase in case you’d like to administer a couple of domains. In addition, many web hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for an answer.
Integrated Ticketing System in Web Hosting
In contrast to what you may find with a lot of other web hosting companies, the trouble ticket system that we’re using with our web hosting is an integral part of the Hepsia Control Panel, which comes with all web hosting accounts. You won’t need to remember different user names and passwords, since you will be able to manage your tickets and the web hosting account itself in one single location. So, if you’ve got a query or experience a challenge, you can touch base with our customer care team representatives immediately. Our system comes with an intelligent search option. This means that even in case you have posted a multitude of tickets through the years, you’ll be able to track down the one that you need without any hassles. Besides, you can check knowledge base recommendations for troubleshooting common difficulties.