There are different ways to touch base with the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you opt for is a support ticket system. It is the easiest medium of communication for a number of reasons. In case no client care staff member is available at the moment and they’re all busy, a phone call may not be responded to, but a ticket will invariably hit home. Besides, you can copy & paste large bits of information without worrying about printing mistakes, and if a given issue requires more time to be solved or a number of responses must be exchanged, all the information will be in the same location, so each party can always see the steps taken by the other one. The downside of using tickets to get in touch with your hosting company is that they are typically separate from the hosting platform, which implies that if you have to provide info or to adhere to instructions, you will need to use at least 2 different admin interfaces and this number might increase in case you’d like to administer a couple of domains. In addition, many web hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for an answer.
