A live chat is a real-time way of communication between a website hosting company's support team and its clients. It is an efficient way to get some info about the hosting services or get some issue resolved because you're talking with a live agent. The advantages of using a live chat service instead of calling or opening a ticket are the reduced chance of mistakes any time you exchange information such as usernames or domain names, the more rapid response time because the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you are able to do something different while the representative investigates the issue involved. In addition, you can become a part of a live chat room from any kind of computer that's connected to the Internet, avoiding the phone fees that you will need to pay in case you're calling to a different country.
Live Chat Support in Web Hosting
We supply a live chat assistance service for all of the web hosting that we offer and we're able to support you with almost everything in real time. In case you do not have an account with our company yet, we can provide you with more details about the plans to help you to choose the most suitable package. If you are an active client, we are able to help you with any billing or general matter along with with numerous common technical problems, for instance an e-mail address setup in a desktop email client. When you cannot call us for whatever reason or you're in some country where we don't have a local phone number, the live chat is the best way to contact us. Certainly, some troubles require longer time to investigate and test, therefore you'll need to open a support ticket to our technicians, still, we are able to save your time and help you with a number of problems on the chat.