Should you ever experience a problem with your website and be unable to resolve it, ask the respective web hosting provider’s customer service staff to help you get the website back online. A prompt resolution would be the most optimal scenario, but many hosting companies respond within twenty four hours or even more, all the more so if you are doing business with a hosting reseller. Even if your problem can be sorted out easily, your website may not function correctly or it may not be available at all for a longer stretch of time, so you may lose potential customers as it is quite unlikely that anybody would willingly come back to a site that is out of order. Hence, you need to make sure not only that you can touch base with your web hosting company, but also that they can reply and assist you in a well-timed manner. If an app update does not proceed smoothly or you delete something by accident, for instance, the site should be fixed speedily so as to prevent protracted inaccessibility.
One-Hour Response Guarantee in Web Hosting
Our guaranteed max response time for any client support ticket that you submit or any email that you send is just one hour, even in case you contact us during weekends and legal holidays. Irrespective of the essence of your enquiry or problem, we’ll lend you a hand instantaneously and will give you the necessary information to fix any problem with your websites. The actual reply time typically doesn’t surpass 15 to 20 minutes, which implies that you can forget about waiting around for hours and hours on end to get an issue resolved or even worse than that – waiting a whole day only to get a reply that more information is necessary while nothing is solved. We will assist you at once solely because we realize precisely how precious time can be in the dynamic Internet era. The sixty-minute reply time guarantee is valid for any billing or technical inquiry that you might have in regards to our web hosting.