Although this isn't the mainfactor in order to identify a dependable web hosting company from a bad one or a reseller from an actual provider, the option to call and talk with a live person is an indicator that you aren't using the services of a one-person company and that you can get in touch with somebody every time you're looking for assistance. The phone support for hosting services may range from standard to expert, which means that the problems that can be resolved with a phone call differ depending on the particular supplier. Generally, these matters are more basic and feature billing or first level technical issues because more complex issues often need a support ticket where both you and the administrators can track what's going on with a particular issue. Nonetheless, having the option to phone call your service provider can save you a lot of time and efforts for the numerous small issues that may eventually appear when you manage your hosting account.
Phone Support in Web Hosting
All our web hosting packages offer telephone support fourteen hours a day even on public holidays, so if you don't have an account yet, you'll be able to call and find out more about our solutions or if we will meet the system requirements for your websites. For your convenience, we have local phone lines in the U.S.A., Great Britain and Australia, so you'll be able to contact the telephone number that is nearer to you. In case you are an existing customer, we can assist you in a timely manner with all of the general and billing issues and with numerous technical matters in order to save you time and efforts - we are aware of the fact that in some cases it is more convenient to talk to a live person and get things done promptly. Of course, some situations cannot be taken care of on the telephone, so in such a case you will be able to employ our ticketing system.