Technical Support Channels
A 1–Hour Response Guarantee
We offer a one–hour response time guarantee for every support ticket or e–mail that you submit to the customer service staff. We will rapidly respond to all common enquiries and forward right away the case to our administrators if further assistance is required. If you take advantage of our Managed Servers package, we will carry out any of the included server administration tasks at a time that has been discussed with you beforehand.
A Topflight Technical Support Service
- We’ll be online for you 24/7 to respond to any questions that you may have connected with our Website Control Panel or any of the applications that we have preinstalled for your convenience on the dedicated server. In case you also need support handling server management procedures, you can make use of our Managed Servers package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as installation and troubleshooting procedures.
An Intuitive Help Section
Each dedicated server is equipped with our free Website Control Panel, which sports a comprehensive knowledgebase and a collection of educational video tutorials. Whenever you need help working with the Website Control Panel, just hit the Videos or Help buttons in the top right corner.