Terms and Conditions – Web Design | Web Hosting | Domain Registration

IDH Internet Services Terms of Service

The service that is subject to the following agreement is provided by IDH Internet Services (Infinity Domain Hosting. Will be referred to as IDH Internet Services (Infinity Domain Hosting) for the sake of brevity in this document.

You should be aware that by activating an account with IDH Internet Services (Infinity Domain Hosting), you agree to position data on our servers, thus making it accessible to the wide public. In this sense, you accept that it is beyond the power of IDH Internet Services (Infinity Domain Hosting) to restrict such access and guarantee the security of your files. You are completely in charge of protecting your data on IDH Internet Services (Infinity Domain Hosting) servers, which suggests that you would better consider carefully any piece of information before uploading it to your newly allocated IDH Internet Services (Infinity Domain Hosting) server space. It is recommendable to avoid publishing personal data that could be abused online.

ENTIRE AGREEMENT; SERVICE AGREEMENT

IDH Internet Services (Infinity Domain Hosting) shall provide its Services to You (the Customer) under the Terms and conditions of this Customer Agreement. The Agreement is intended to keep the integrity of both IDH Internet Services (Infinity Domain Hosting) and the Customer and to protect both parties from liability. This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our services. Along with the Order Form and any other documents or agreements explicitly specified in this Agreement, the Customer Agreement constitutes the whole act of convention between IDH Internet Services (Infinity Domain Hosting) and the Customer, thus being the most significant document of the newly-established relationship. In case that a court of competent jurisdiction considers that any of the Agreement’s provisions is invalid, unenforceable, or void, the remaining ones will completely reserve their validity. Customer’s side of the Agreement could be presented by the following parties: an individual with personal demands, being over 18 years of age; a legal entity such as a corporation, a limited liability company etc. that is consistent with state’s law system. If a person represents the Customer for some reason, he/she should be legally authorized to act in his/her name, thus accepting, executing and delivering the Agreement. You understand and agree that the Service is provided “AS-IS” and that IDH Internet Services (Infinity Domain Hosting) assumes no responsibility for the timeliness, deletion, and failure to deliver or store any Customer communication or personalization settings.

IDH Internet Services (Infinity Domain Hosting) HOSTING SERVICES

A web hosting service is a type of Internet service that offers individuals and organizations the opportunity to host their own websites, and to store information, images, video, or other content accessible via the World Wide Web. A Storage Service Provider (SSP) is a company that provides computer storage space and related management services. SSPs also offer periodic backup and archiving. IDH Internet Services (Infinity Domain Hosting) offers only web hosting services, not data storage services. A web hosting service consists of the following:

1. Bandwidth – Each hosting plan includes prepaid monthly bandwidth in Megabytes. This bandwidth quota is shared between all the sites in a single hosting account. In case a hosting account exceeds its allowed bandwidth, it will be suspended until beginning of the next month when the quota will refresh automatically. Additional bandwidth is available. Contact sales for more information.
2. Domains Hosted – IDH Internet Services (Infinity Domain Hosting) hosting plans include domain hosting. Each hosting plan has a limit of the domains hosted.
3. Disk Space – Additional disk space is available. Payment is accepted only in advance per year. Contact sales for more information.
4. IP Address – For many customers an IP address is important for starting SSL hosts and that’s why we allow purchasing more IP addresses. In case your hosting account does not include an IP address, please contact sales for more information on how to obtain it. Payment is accepted only in advance per year.
5. MySQL Database(s) – is/are included in all hosting plans. Additional MySQL databases are available. Contact sales for more information.
6. MySQL Database Storage – Each hosting account has a limit for MySQL database storage. This storage is shared between all the MySQL databases in a single hosting account. Additional MySQL database storage is available. Contact sales for pricing.
BACKGROUND OPERATIONS/PROGRAMS ON SERVERS
These programs, named cron jobs, can be continuously run by IDH Internet Services (Infinity Domain Hosting) in the background. Their provision suggests additional fee in accordance with system resources used and operational maintenance involved, if needed. Generally, IDH Internet Services (Infinity Domain Hosting) avoids placing complementary charges upon customers, providing the CronTab service that is integrated in the hosting Control Panel. Optional IDH Internet Services (Infinity Domain Hosting) Services: These services, including but not limited to: Site Studio, Mailing Lists and other services offered are provided WITHOUT WARRANTY and WITH NO GUARANTEE OF RESULTS. IDH Internet Services (Infinity Domain Hosting) ADDITIONAL SERVICES OR FEATURES AND VALUE-ADDED SERVICES OR FEATURES ARE OFFERED ON “AS IS” AND “AS AVAILABLE” BASIS. IDH Internet Services (Infinity Domain Hosting) REJECTS ANY IMPLIED WARRANTIES. ANY OF IDH Internet Services (Infinity Domain Hosting)’ EMPLOYEES, MANAGEMENT OR AFFILIATES MAY NOT BE HELD RESPONSIBLE OR THUS LIABLE FOR ANY POSSIBLE DAMAGES PROVOKING USE OR MISUSE OF ANY INFORMATION, CONTENT OR SERVICES PROVIDED BY IDH Internet Services (Infinity Domain Hosting), INCLUDING DIRECT OR INDIRECT, PUNITIVE, AND INCIDENTAL DAMAGES RESULTING FROM ANY FAILURE TO PROVIDE SERVICES, SUSPENSION OR TERMINATION OF SERVICES.
All background operations / processes, beside the aforementioned cron jobs, are strictly forbidden.
SERVICE GUARANTEES
IDH Internet Services (Infinity Domain Hosting) will guarantee 99.9% IDH Internet Services (Infinity Domain Hosting) network uptime and 99.9% network stability uptime. This, however, does not refer to problems stemming from:
1. Server Hardware Breakdown.
2. User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, IDH Internet Services (Infinity Domain Hosting) is not responsible for the downtime).
3. Failures due to software that is not explicitly supported by IDH Internet Services (Infinity Domain Hosting). Consequently, if a hardware crash provoked by the customer happens, IDH Internet Services (Infinity Domain Hosting) is beyond the control and responsibility for the resulting downtime.

A data backup is available on a daily basis. All the contents of a client’s /www/ folder will be added to the backup, as well as all the databases that belong to the Customer. The maximum space provided to a client for his/her backup is 5 GB of disk storage. Please note that the data backup service does not include backup of emails.

SERVER USAGE & HOSTED CONTENT
1. Server content MUST comply with the parameters stated in this TOS. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. Customers should get in touch with a IDH Internet Services (Infinity Domain Hosting) Service representative regarding any inquiries over the matter.
2. If any of IDH Internet Services (Infinity Domain Hosting) Services are used for the illegal purpose of SPAM or Unsolicited Commercial E-Mail, then they will be instantaneously suspended.
3. Unauthorized Access. IDH Internet Services (Infinity Domain Hosting) expressly bans the use of any IDH Internet Services (Infinity Domain Hosting) hardware or software hosted on a IDH Internet Services (Infinity Domain Hosting) server for trying to illegally access another hosted machine or network.
4. Using IDH Internet Services (Infinity Domain Hosting)’s temporary URL is not defined as bandwidth stealing. However, customers are advised to use it temporarily and IDH Internet Services (Infinity Domain Hosting) does not bear the responsibility, if we change it afterwards – traffic processing there is not recommendable. It is not recommendable to use IDH Internet Services (Infinity Domain Hosting)’ temporary URL – scXX.info/scXX.biz – as a basic URL. Users are advised to redirect their traffic to their own domains.
WARRANTIES AND REPRESENTATIONS
IDH Internet Services (Infinity Domain Hosting) provides hosting services on an “as is” and “as available” basis without warranties or representations for its offering. The company bears no responsibility for connection problems, in cases when customers’ hosting with IDH Internet Services (Infinity Domain Hosting) confronts with service interruption issues.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of the IDH Internet Services (Infinity Domain Hosting) Services, you will not use the IDH Internet Services (Infinity Domain Hosting) Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not attempt to gain unauthorized access to any IDH Internet Services (Infinity Domain Hosting) Services, other accounts, computer systems or networks connected to any IDH Internet Services (Infinity Domain Hosting) Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the IDH Internet Services (Infinity Domain Hosting) Services. IDH Internet Services (Infinity Domain Hosting) reserves the right at all times to disclose any information as IDH Internet Services (Infinity Domain Hosting) deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in the sole discretion of IDH Internet Services (Infinity Domain Hosting). IDH Internet Services (Infinity Domain Hosting) is within the capacity to refuse service to unlawful parties. IDH Internet Services (Infinity Domain Hosting) servers can be used explicitly for legal purposes only and each attempt for taking indecent advantage of the servers inconsistent with the rules will be immediately rejected. In this light, IDH Internet Services (Infinity Domain Hosting) expressly forbids any breach of Federal, State or Local regulation, including, but is not limited to the transmission of: copyrighted material, material legally judged to be threatening or obscene and material protected by trade secrets. IDH Internet Services (Infinity Domain Hosting) management will thoroughly scrutinize any of the received orders and decide to their own discretion which of them do not comply with the officially stated requirements for use of the company’s servers. IDH Internet Services (Infinity Domain Hosting) servers CANNOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult OR pornographic material, or any other material which is considered impermissible by the company including, but not limited to – pornography, adult materials, satanic materials, and any other materials of an adult nature.
YOUR RESPONSIBILITIES
You are solely responsible for the content of your messages. Using the IDH Internet Services (Infinity Domain Hosting) Service in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or otherwise) is prohibited. In consideration of your use of the Service, you agree to:
1. Provide true, accurate, current and complete information about yourself as prompted by the registration form of the Service.
2. Maintain and promptly inform us to update Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or IDH Internet Services (Infinity Domain Hosting) has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, IDH Internet Services (Infinity Domain Hosting) has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).
3. When activating an account with IDH Internet Services (Infinity Domain Hosting), each customer agrees to submit correct and up-to-date contact details, meaning that when introducing any changes to this information, he/she is obliged to notify IDH Internet Services (Infinity Domain Hosting) This way, a flawless communication process between both sides is guaranteed.
4. Any Customer in violation of system or network security is subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, e-mail bombing, flooding deliberate attempts to overload a system and broadcast attacks. Forging of any TCP/IP packet header or any part of the header information in an e-mail or newsgroup posting.
5. Harm to IDH Internet Services (Infinity Domain Hosting) Servers – any attempts for doing harm to a server or customer of IDH Internet Services (Infinity Domain Hosting) Services are explicitly banned
  1. Acceptable Use of Services / Acceptable Access to Services – IDH Internet Services (Infinity Domain Hosting) will immediately and resolutely react to any attempt of use of an Internet account or computer by a IDH Internet Services (Infinity Domain Hosting) customer unauthorized by the account or computer owner. Such attempts include “Internet scamming” (tricking other people into releasing their passwords and etc.), password robbery, security hole scanning etc. It DOES NOT matter whether the attacked account or computer belongs or not to IDH Internet Services (Infinity Domain Hosting) Services, the fraud will be subject to actions based on the very nature of the attack which could be a warning, an account suspension or cancellation and civil or criminal legal action.
6. CPU usage (or usage of the Central Processing Unit(s)) on the web server Customer’s account is hosted on is subject to some regulations. That means that each hosting account can take advantage of up to 10% of the CPU power for no longer than 180 seconds at any given time or 4.5% (for the Business plan)/5.5% (for the Corporate plan)/7% (for the Enterprise plan) in the course of 24 hours. IDH Internet Services (Infinity Domain Hosting) strongly requires that customers be very judicious when using the CPU power for their accounts. Otherwise, we may suspend customer accounts in cases of registered impact on other accounts on the server or disturbance caused to the functioning of the server. If we do suspend an account, then its owner will be notified of that in consistence with the situation that this suspension may provoke. Then the account’s owner may be required to upgrade to a dedicated or semi-dedicated web hosting solution. Possible alternative is a required reduction in the load and traffic that the customer’s account gets. IDH Internet Services (Infinity Domain Hosting) reserves the right to block files or scripts that use CPU exceedingly and notify clients.
7. Customer agrees not to publish on or over its account any information, software or other content, which violates or infringes upon the rights of any others or which knowingly contravenes the laws of any jurisdiction in which such content is generally accessible.
8. Emails – Users are not allowed to send more than 1500 emails per day/150 emails per hour per hosting account (each email can be sent to a maximum of 50 recipients, as each unique recipient will be counted as one message sent). Users are not allowed to send more than 1500 emails a day using a mailing list (or 1 email to 1500 subscribers, respectively). Each email account is entitled to 10 GB of storage space, while all active email accounts under a hosting account must not exceed 40 GB in size.
9. File Quota – The file quota (the maximum amount of files to be hosted in a single web hosting account) is different for each web hosting plan. The Business web hosting plans are entitled to host maximum up to 300,000 files. All other plans are allowed to host 50,000 files..
10. Disk Space & Traffic – IDH Internet Services (Infinity Domain Hosting) offers generous amounts of disk space and network bandwidth. Customers must not allow other websites or hosting servers to link to files stored in their hosting accounts, and thus steal network traffic. In order to escape unjust distribution of the resources, as well as possible sharing of illegal content, Customers are not allowed to use their hosting accounts as a remote storage server only or solely for the purpose of sharing (un)archived images, programs or sound files. At least 80% of all files and/or total megabytes used (including MP3, WAV, RA, GIF, JPG, ZIP, RAR, but not limited to these file types) in each hosting account must be a part of actual, active website(s) content, i.e. all content files must have corresponding HTML or PHP files that link to them. Audio, graphics and/or video files must be must be under 25% of the current web hosting disk usage and must never exceed 50 GB in size. Furthermore, such media files may amount to no more than 50% of the customer’s total monthly traffic usage. Upon request, each Customer must be able to prove that a given file is a constituent part of an actual page and not only stored on the server within 24 hours of the request. If the client fails to react within 24 hours after the request and does not remove the file/files in question, or if the apportioned traffic quota continues to be used for such purposes – the Provider reserves the right to suspend the account and/or to remove the aforesaid content from the server. In such cases, refunds are not applicable and the money-back guarantee is no longer valid.
11. MySQL usage: each database hosted on our system can be used only by the user who has created it. Another user, whose account is hosted on the same or on another server, cannot use the database created in your account. The MySQL database has a limit of 45 000 queries per hour. If you have reached 45 000 queries for a given hour, you will not be able to make any more queries. In the next hour you will have access to the database again and the counter will be reset. You can make maximum 15 simultaneous connections to a MySQL database.
12. The access and error logs for all client’s hosts in an account should not exceed 500 MB in total.
13. IDH Internet Services (Infinity Domain Hosting) does NOT allow sites that provide any content, points of distribution, or ‘links’ to sites that:
  1. infringe on any third party’s intellectual property or proprietary rights, or rights of publicity or privacy
  2. violate any law, statute, ordinance or regulation
  3. are defamatory, trade libelous, threatening, unlawfully harassing, abusive, pornographic or obscene
  4. contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another’s computer or property of another
  5. contain or run proxy – proxy lists and any kind of proxy scripts (including, but not limited to php proxy and nph proxy)
  6. concern in any way torrent trackers, clients or applications – Torrent trackers, clients or applications are not allowed to be hosted on our servers
  7. have IRC bots – IRC bots are absolutely forbidden on our servers
  8. contain Pirated or Hacking / Phreaking Software (Warez) – Any software that is copyrighted and not freely available for distribution without cost. ROMs, ROM Emulators and Mpeg Layer 3 files (MP3) all fall under this jurisdiction
  9. have Adult Sites (content) – Any erotic or pornographic material, links to adult sites, or advertisements of adult sites.
SERVICE EXPIRATION AND RENEWAL
The hosting service is active for one year (365 days). Contract is subject to automatic renewal unless subscription is terminated/transferred in writing at least 30 days before the expiration date. After that period of time, the account will be automatically suspended until the Customer renews it by paying the annual subscription. In case the Customer does not renew his hosting account, it will remain BLOCKED. The account’s data will be kept for two months, after that it will be permanently deleted.
CUSTOMER WEBSITE; E-COMMERCE; CUSTOMER WARRANTIES/GUARANTIES
1. When buying an allocated space on IDH Internet Services (Infinity Domain Hosting) servers, customers agree to be fully responsible for the development, operation and maintenance of their web site, online store and e-commerce activities within that space. Each customer is in charge of all the products and services as well as of all contents and materials appearing online, including:
  1. the accuracy and relevance of Customer Content and content and material showcased in its store or on its products
  2. certainty that the Customer Content and content and materials appearing in its store or on its products do not violate or infringe upon the rights of any person
  3. certainty that the Customer Content and the content and materials appearing in his/her store or on his/her products are not calumnious or somehow illegal. Customer is the only one in charge of approving, processing and filling customer orders and of taking care of customer requests or complaints. Customer is the one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store.
2. Customer bears the responsibility for ensuring the security and confidentiality of any customer data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her web site or online store.
3. Each Customer guarantees to IDH Internet Services (Infinity Domain Hosting) that he/she owns or possesses the right to use the Customer Content and its material, including all text, graphics, sound, music, video, programming, scripts and applets. Each Customer warrants to IDH Internet Services (Infinity Domain Hosting) that the use, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not:
  1. infringe or abuse any copyright, patent, trademark, trade secret or any other proprietary right of a third party
  2. break any criminal laws or manifest false advertising, unfair competition, vilification, privacy intrusion; violate a right of publicity or violate any other law or regulation. Each Customer empowers IDH Internet Services (Infinity Domain Hosting) to reproduce, copy, use and propagate all and any part of the Customer Content for ensuring and operating the Services. IDH Internet Services (Infinity Domain Hosting) is granted the right to assess the extent these operations need to be done.
SPAMMING IS PROHIBITED
We will determine in our sole discretion whether any of the messages you send are spam. For your information, spamming generally includes, but is not limited to:
1. the sending of unsolicited messages in bulk, or the sending of unsolicited e-mails, which provoke complaints from recipients
2. the sending of junk mail
3. the use of distribution lists that include people who have not given specific permission to be included in such a distribution process
4. posting commercial ads to USENET newsgroups that do not permit it
5. posting articles containing binary encoded data to non-binary newsgroups
6. excessive and repeated posting of off-topic messages to newsgroups
7. excessive and repeated cross-posting
8. e-mail harassment of another Internet Customer or Customers, including but not limited to, transmitting any threatening, libelous or obscene material, or material of any nature which could be deemed to be offensive
9. the e-mailing of age-inappropriate communications or content to anyone under the age of 18
10. “Spamming” is considered as explicit misuse of ethical principles and will be interpreted as a violation of them
11. The maximum number of allowed e-mail messages sent per hour is 300 and/or per day is 1500. There are no exceptions to this rule. Every customer who is sending more than 300 e-mail messages per hour and/or 1500 e-mail messages per day needs a dedicated server and cannot use a shared hosting account.

FORCE MAJEURE CIRCUMSTANCES
IDH Internet Services (Infinity Domain Hosting) will be in an off-liability position as regards the failure or delay in doing its professional duties in consequence of circumstances beyond its control. Such circumstances could be provoked by acts of any governmental body, war, rebellion, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provisioning of the Services. This agreement constitutes the whole act of convention between the parties with regard to the agreement signed between them. It is not subject to any amendments, modifications, or any other alterations with the exception of changes introduced through a written instrument that is signed by the party to be charged.

This Terms of Service shall be in force and effect entirely to the benefit of the parties hereto and their respective heirs, executors, administrators, successors and assigns. – The captions and headings contained in this TOS are aimed at facilitating the text comprehension. They are not a part of the very Agreement, and shall not limit or construe the provision they refer to. – This Agreement may be executed in counterparts, which will be considered as original.